Return Policy
At Lornely, we want every customer to shop with complete confidence and peace of mind. Your satisfaction is our highest priority, and we’ve designed our return policy to be fair, flexible, and hassle‑free.
Return Eligibility
Items must be returned within 14 days of delivery.
Garments must be unworn, unwashed, and in their original condition with all tags attached.
How to Return
- Contact our customer service team via our official Facebook page for assistance with your return. Our team is ready to help and will guide you through every step.
- Clearly mark your order number on the outside of your package to ensure quick processing.
- Send your return to:
27 Thomas Street, Northern Quarter, Manchester, M4 1LQ, United Kingdom
We recommend using a tracked delivery service for your protection.
Return Shipping
- For returns due to change of mind, personal preference, or size adjustments: return shipping costs are the customer’s responsibility.
- For returns due to faulty, damaged, or incorrect items: we cover all return shipping costs — no extra charges to you.
Refunds & Extra Support
Once your return is received and inspected, we will process your refund to your original payment method within 3–5 working days.
If you experience any issues with your order and choose to reorder, we will include an additional goodwill compensation on your new order as part of our promise to make things right.
Our Promise
We stand behind the quality and fit of every item we sell. Shopping at Lornely means no risk, no stress, and no unpleasant surprises. We are committed to providing a positive experience from checkout to delivery and beyond.
If you have any questions or need help at any stage, our customer service team is always here to support you.
